Tidio pricing (2026): Free, Starter $29, Growth from $59, Plus from $300 and Lyro AI costs

Tidio costs $0 on Free, $29 a month on Starter ($24.17 billed yearly), from $59 on Growth ($49.17 yearly) and from $300 plus usage on Plus, checked on Tidio’s pricing page on 9 November 2026. It bills three meters: human-answered conversations, Lyro AI conversations at $0.70 to $0.78 each on self-serve plans, and Flows visitors.

Disclosure: Convot publishes this guide and sells a competing help desk. Tidio’s prices and plan details come from Tidio’s pricing page, including the plan data it loads for its calculator, and its Lyro page, both read on 9 November 2026. Convot figures come from our pricing page.

Correction, 9 November 2026: an earlier version of this guide listed Plus as $749 and Lyro as “from $0.50 per conversation”. Tidio’s page now shows Plus as “Starts at $300/mo + monthly usage”. The $0.50 figure is Tidio’s marketing line for Plus and Premium, where sales quotes the rate. The self-serve Lyro ladder is $0.70 to $0.78 a conversation billed monthly.

Key takeaways

• Three self-serve plans, then sales: Tidio Free, Tidio Starter $29 and Tidio Growth from $59 are self-serve; Tidio Plus starts at $300 plus usage and Tidio Premium is on request.
• Three meters, not one: billable conversations (a human replies), Lyro AI conversations and Flows visitors are priced separately, so one chat can land on two of them.
• Lyro costs $39 a month for 50 conversations billed monthly, up to $700 for 1,000. Per conversation that is $0.70 to $0.78, charged when Lyro replies, not when it resolves.
• A 400 human plus 300 Lyro month is $299 on Tidio billed monthly, against up to $109 on Convot for one app and up to $159 for three.
• Tidio is cheaper at low volume and high seat counts. Ten seats and 100 conversations cost $29 on Tidio Starter, against $109 on Convot.

How much does Tidio cost?

Tidio costs $0 to $29 a month at the entry level and from $59 for Growth, with Plus starting at $300 a month plus usage; billing yearly gives 2 months free. The catch is that Growth is not one price: it starts at 250 billable conversations and rises in steps up to 2,000, and the price climbs with each step.

Tidio pricing page, annual-toggle view showing Starter, Growth, Plus and Premium, captured 3 October 2026. Every price on it was re-checked against the live page on 9 November 2026.

Tidio also sells add-ons instead of bundling everything into the base fee: Lyro and Flows are separate meters, and removing Tidio branding costs $16.67 a month. The sticker price is only the opening number, not the full monthly total.

For a quick market view, Tidio sits in the same broad category as the tools covered in this live chat software comparison guide, but its billing model is more usage-driven than seat-driven. To compare support pricing across vendors, see our help desk pricing index.

Growth steps, billed monthly, from the plan data behind Tidio’s calculator:

Tidio’s page states only the yearly entry price, $49.17, and says yearly billing is “2 months free”. Applying that to the higher steps is our arithmetic, not a figure on the page.

What are Tidio’s three meters?

Tidio bills three separate usage meters: billable conversations, Lyro AI conversations and Flows visitors reached. Each has its own quota ladder on the pricing page, and a single customer chat can count toward more than one.

• Billable conversations. A live chat, ticket, email or social conversation that includes a message from a human on your team, counted once however many messages it holds. Unanswered messages, Flows replies and Lyro replies do not count. Self-serve plans allow up to 10 agents, so the limit is volume, not seats. Plus and Premium set custom seats.
• Lyro AI conversations. Tidio’s tooltip defines one as a customer interaction with at least one reply from its AI agent. It counts once however many times Lyro replies, and it counts whether or not Lyro resolves the question.
• Flows visitors. Unique visitors who received an automated message from Flows. Free and Starter include 100; the paid ladder starts at $29 a month for 2,000 visitors and reaches $299 for 100,000.

A conversation Lyro answers first and a human finishes can land on two meters at once, which is why you forecast the pools separately.

What does each Tidio plan include?

Each Tidio plan adds conversation volume and team features: Starter adds the live visitor list and operating hours, Growth adds automation and permissions, and Plus adds departments, several projects and custom seats. Tidio’s Free plan is a test lane, not a support setup. It includes 50 billable conversations a month, 50 Lyro conversations once and Flows for 100 visitors (Tidio pricing page). If you want to check whether visitors will use chat, it works. If you want to run support on it, the ceiling arrives fast.

Starter raises the limit to 100 billable conversations for $29 monthly or $24.17 billed yearly. It adds live chat and ticketing, the live visitors list, operating hours and basic analytics, which makes it the first usable paid tier. A busy app or store can burn through 100 conversations without trying.

Growth is where the packaging gets harder to read. The plan starts at $59 monthly for 250 billable conversations, then rises in steps up to 2,000. It adds advanced analytics, user permissions, automatic chat assignment, macros and viewed-pages history, with up to 10 seats. Growth suits teams that already know their support load and can work within the ladder.

Plus starts at $300 a month plus usage and moves into custom conversation volumes, custom seats, departments, several projects and a dedicated success manager. Premium is priced on request and adds pay-per-resolution Lyro billing with a guaranteed 50% Lyro resolution rate, from 3,000 Lyro conversations. That is the point where budgeting stops being straightforward. If you need a rep to explain the bill, the published card is no longer the full story.

How much does Tidio’s Lyro AI cost?

Tidio’s Lyro AI agent costs $39 a month for 50 conversations on self-serve plans billed monthly, rising to $700 for 1,000, which is $0.70 to $0.78 per conversation. Billed yearly, the entry tier is $32.50 a month. Every account gets 50 Lyro conversations free once.

Source: Tidio’s pricing page and the plan data behind its calculator, checked 9 November 2026. Tidio’s page shows only the yearly entry price, $32.50 for 50, which is $0.65 each.

Where “$0.50 per conversation” comes from. Tidio’s Lyro page says “Pay just $0.5 per conversation” and, in its FAQ, that a Lyro conversation under Lyro Connect (Lyro added to another help desk) “starts from $0.5”. Lyro Connect is available only on Plus and Premium, and the page says a sales representative explains the pricing on a demo call. So $0.50 is a sales-quoted starting rate, not something you can buy on a self-serve plan. The ladder above is the rate you can check.

Tidio’s free Lyro allowance is not a monthly refill. Starter’s plan card calls it “50 Lyro AI Agent conversations (one-off)”. Paid Lyro packages renew monthly. That difference matters more than the headline rate, because a one-time starter pool is not the same as a recurring bundle.

Tidio says its customers average a 75% Lyro resolution rate. Lyro is charged when it replies, so at that rate the 300 tier ($210) costs about $0.93 per resolved conversation ($210 for 225 resolved). Plan the AI line as a usage cost: forecast both the base-plan quota and the Lyro quota, or your AI bill will surprise you.

If you are comparing tools, see AI customer service agent pricing compared and check the usage meter first. Usage-based AI stays cheap only when the routing rules are strict.

What does a Tidio bill look like next to Convot’s?

A month with 400 human-answered and 300 Lyro conversations costs $299 on Tidio billed monthly, whether the team is one person or three. The same month on Convot is up to $109 for one app and up to $159 for three. Tidio is cheaper for very small volumes and for teams with many seats.

These are list prices before tax, billed monthly, checked on 9 November 2026. Tidio does not charge per seat up to 10 agents, so team size changes nothing on its bill. Convot Starter ($49, 1 app, 3 seats) and Growth ($79, 2 apps, 7 seats) include seats; extra seats are $10 and extra apps $20. Convot’s AI line is $0.20 per resolved conversation, so the figures below are the ceiling if every AI conversation resolves.

Monthly bill with no AI (Convot worked-bill model, 9 November 2026)

Monthly bill with AI

Assumptions: list prices, billed monthly, every AI conversation counted on both sides, Cove AI at its ceiling.

Source: Tidio pricing page and plan data, and Convot pricing page, checked 9 November 2026. Worked bills are Convot analysis, November 2026. Tidio billed yearly takes about two months off, so the $299 month is about $249 on a yearly plan. Convot lists monthly prices.

Three things to read into the tables:

• Tidio wins at low volume. Up to 100 conversations a month, Starter is $20 cheaper than Convot Starter, and Tidio Free is the better test lane because it includes 50 Lyro conversations once and Convot Community has no AI agent.
• Tidio wins on seats at low volume. Ten seats and 100 conversations cost $29 on Tidio and $109 on Convot, because Tidio’s limit is conversations and Convot’s plans are set by seats and apps.
• Convot wins as volume and AI grow, for teams of about three seats or fewer. At Tidio’s own 75% resolution claim, Cove AI bills 225 of the 300 conversations, $45 instead of $60, so the three-app month is about $144. Lyro is charged whether or not it resolves; Cove AI is charged only when it does.

Tidio shares one widget appearance and behavior setting across all your sites, per its pricing FAQ. If you support several apps and want a separate widget, help center and AI knowledge for each, see Convot and Tidio compared feature by feature.

What makes a Tidio bill higher than the plan price?

Four things push a Tidio bill above the plan price: monthly instead of yearly billing, moving up Growth’s conversation steps, the jump to Plus, and add-ons like Lyro and branding removal.

Annual billing lowers the sticker price

Starter drops from $29 to about $24.17, and Growth from $59 to about $49.17 on annual billing (Tidio pricing page). The yearly discount is real, but it only helps if you are ready to commit for the year. If your support volume is still shifting, the monthly option buys you flexibility.

Growth is a ladder, not a fixed tier

Same plan name, very different bill. Tidio Growth runs from $59 at 250 conversations to $349 at 2,000, so the invoice can climb with demand even if the feature set looks unchanged. Buyers approve one tier and then the month ends with a higher total because support was busier than expected.

The Plus jump changes the buying motion

Plus starts at $300 a month plus usage, against $59 for entry-level Growth. Once pricing moves into that range, the conversation is no longer just about a posted plan: Plus is listed with custom limits and discounted usage rates, and Premium is priced through sales.

Upgrades behave like add-ons, not freebies

Extra Lyro conversations and Flows visitors are sold as separate quotas, and removing Tidio branding is a $16.67 monthly add-on (Tidio pricing page). The base subscription and the usage meters are separate costs. Budget only for the plan name, and you will undercount the bill.

How does Tidio pricing compare with Help Scout, Intercom, Crisp and Convot?

Tidio prices by conversation volume, Help Scout and Intercom by seat, Crisp by workspace and Convot by app count, so the cheapest choice depends on how your team grows. Compare billing shape, not just feature lists. Help Scout is easier to budget if you want a per-seat model; the full breakdown is in our Help Scout pricing guide. Intercom fits teams that want an AI-heavy stack and are willing to pay for it, as the Intercom pricing analysis shows. Crisp works better for teams that price around a workspace and do not mind the economics changing when several sites are involved.

Convot, which publishes this guide, prices by app count with seats included, from $49 to $299 a month (pricing), with Cove AI at $0.20 per resolved conversation. It shows the opposite pricing philosophy: no conversation meter for human replies.

If you hate per-seat sprawl, Tidio is already better than many tools. If you hate usage surprises, flat pricing models are easier to live with. If you support several apps from one team, pricing by app count is a cleaner fit than paying more every time the inbox gets busy.

How do you estimate your real Tidio bill?

Estimate a Tidio bill by counting human-answered conversations and AI-answered conversations separately, then pricing each against Tidio’s steps. Start with two pools. Estimate base-plan conversations and Lyro conversations separately, because Tidio can hit both meters in the same month. Mix them together and you will understate the bill.

Find your monthly human-answered conversation count in Tidio’s Growth ladder, which runs from 250 to 2,000, and budget for the step you land on, not the $59 entry price. Then price Lyro on its own ladder, from $39 for 50 conversations. Compare monthly and annual billing for the same tier.

Use the 7-day free trial (no card needed) and the free plan to load real chat volume for a week. Do not guess. Count actual conversations, then compare them with the included quotas.

Build the routing rule before launch: send low-confidence or account-specific questions to a human, so Lyro doesn’t become a usage-based support tax. A one-page estimate with those inputs is enough to approve or reject Tidio without a sales call.

Who is Tidio the right fit for?

Tidio fits small ecommerce and SaaS teams that want live chat first, a visual Flows builder, a free plan that is useful, and a price ladder they can grow into. It also fits teams with many seats and modest volume, because it charges for conversations, not people.

It is not the cleanest fit for teams whose AI usage will run into heavy monthly volume, or for buyers who want a bill that does not move with traffic. It’s also not the sharpest choice for Shopify app developers who want the merchant’s plan, MRR, and billing history sitting next to each conversation, because that’s a different kind of support workflow.

If you are weighing a move, the Tidio alternatives roundup prices ten rivals side by side. Help Scout is the safer pick if you want simpler per-seat budgeting. Intercom is the better match if your AI program is the main reason to buy. Crisp makes more sense if you manage several sites from one workspace. Convot is another option, with seats included and app-based pricing.

If you support more than one app from one team and the AI meter is what worries you, see how Convot compares with Tidio or check Convot’s flat plans.

FAQ

Does Tidio have a free plan?

Tidio has a free plan with 50 billable conversations a month, 50 Lyro AI conversations once and Flows for 100 visitors. Paid plans also come with a 7-day free trial that needs no card.

What is a billable conversation in Tidio?

A billable conversation is any live chat, ticket, email or social conversation that a human on your team replies to or starts. Unanswered messages don’t count, and replies from Lyro or Flows aren’t counted as agent replies.

How much is Tidio Lyro AI?

Lyro costs $39 a month for 50 conversations on self-serve plans billed monthly, $140 for 200 and $700 for 1,000, which is $0.70 to $0.78 each. Billed yearly, the entry tier is $32.50. Every account gets 50 Lyro conversations free once, and each conversation counts once however many replies Lyro sends.

Is Lyro $0.50 per conversation?

Lyro is $0.50 per conversation only as a sales-quoted rate on Plus and Premium, not on a self-serve plan. Tidio’s Lyro page advertises $0.5 per conversation and says the Lyro Connect add-on, which is available only on Plus and Premium, starts from $0.5, with pricing explained by sales. The self-serve ladder on the pricing page is $0.70 to $0.78 billed monthly.

How many agents can use Tidio?

Tidio’s self-serve plans allow up to 10 agents. Plus and Premium allow a custom number of seats through sales.

How much does Tidio cost for a team of three?

Tidio costs a team of three the same as one person, because it does not charge per seat up to 10 agents. With 400 human-answered and 300 Lyro conversations a month it is $299 billed monthly ($89 for Tidio Growth plus $210 for Lyro). With 100 conversations and no AI it is $29 on Starter.

Is Tidio cheaper than Intercom?

Tidio is usually cheaper than Intercom for teams with several agents and modest volume, because it prices by conversations rather than seats, though Starter’s 100-conversation cap and the separate Lyro meter can close the gap. Tidio Starter is $29 a month for up to 10 agents and 100 billable conversations, while Intercom Essential lists at $29 per seat billed annually (Intercom showed a $19 offer on 1 October 2026), so five agents cost about $145 on Intercom against $29 on Tidio before AI. Fin is from $0.99 per outcome and Lyro is $0.70 to $0.78 per conversation; the units differ, so compare cost per resolved case.

About the author

Tarang Agarwal is the founder of Convot. Convot is built by Sidepanda, a small studio that runs several Shopify apps of its own, including Appointo, Depo and Panda Bundle, and supports all of them from one Convot inbox.