Crisp pricing and plans (2026): Free, Mini $45, Essentials $95 and Plus $295

Crisp costs $0 on Free, $45 on Mini, $95 on Essentials and $295 on Plus per workspace a month, as checked on Crisp’s pricing page on 9 November 2026. A team of 5 pays $95 on Essentials for one website and $285 at list for three. Convot costs $69 and $99 for the same two teams, before AI.

Disclosure: Convot makes a help desk that competes with Crisp, and Convot imports from Crisp in one click. Every Crisp figure below comes from Crisp’s own pricing page at crisp.chat/en/pricing. Every Convot figure comes from Convot’s pricing page.

Key takeaways

• Crisp bills per workspace, not per agent: Mini includes 4 seats, Essentials 10 and Plus 20 or more. Conversations are unlimited on every plan.
• Crisp lists its $10 extra agent price only under Plus. On Mini and Essentials the pricing page shows no price for extra seats, so a 5th person on Mini means moving to Essentials.
• Essentials at $95 is the plan a team needs for a help center, WhatsApp or a status page: it adds the help center, WhatsApp, Instagram, SMS, workflow automation and a status page.
• A workspace is the unit you pay for. Three websites with separate inboxes and help centers are three subscriptions: $135 on Mini or $285 on Essentials at list.
• Crisp includes AI credits instead of charging per resolution ($5, $25 and $75 on the paid plans) and publishes no price for more.

How much does Crisp cost?

Crisp charges a flat monthly price per workspace, with seats, customer profiles and AI credits included at each level. Prices were re-checked on 9 November 2026 and match our check of 1 October 2026.

Crisp pricing page, screenshot taken 3 October 2026. Prices re-checked on crisp.chat/en/pricing on 9 November 2026, unchanged.

Every plan has unlimited conversations, and every new account gets a 14-day trial of all features without a credit card. An Enterprise plan with custom pricing, onboarding and SLAs is available through sales.

What does a real team pay for Crisp each month?

A team’s Crisp bill depends on three things the plan table hides: how many seats you need, how many websites need their own workspace, and how much AI you use. We worked the monthly bill for the team shapes small SaaS and Shopify app teams actually have, and priced the same teams on Convot.

Assumptions. All prices are list prices per month, checked on 9 November 2026, before VAT. A website that needs its own inbox, widget and help center is its own Crisp workspace. In the AI table, the team handles 500 AI conversations a month in total, split evenly across websites. Crisp does not publish a price for extra AI credits, so we priced any overage at the rate implied by its own bundles: $5 for about 90 conversations is about $0.056 each. That rate is our estimate, not a Crisp price. For Convot, we assume all 500 count as resolutions at $0.20, which is the most Cove AI can cost for that volume. Seat counts of 1 and 3 cost the same on both products, because both fit inside the included seats.

Without AI:

With 500 AI conversations a month:

Source: Crisp pricing page and Convot pricing page, 9 November 2026. Convot figures use Starter at $49 for 1 app and 3 seats, Growth at $79 for 2 apps and 7 seats, $20 for each extra app and $10 for each extra seat. Crisp’s 20% multi-workspace discount, if it applies to all three workspaces, would bring 3 Essentials workspaces from $285 to between $228 and $247.

What the tables show:

• One website, no help center needed: Crisp Mini is cheaper than Convot Starter by $4 at 1 to 3 seats and $14 at 4 seats, and Crisp Free costs nothing for 2 seats.
• One website with a help center and AI chatbot: Essentials at $95 is the like-for-like plan, because Mini has no help center and no workflow chatbot builder. Convot Starter is $49 for 3 seats and $69 for 5.
• Three websites: Convot is $89 to $99 against $135 to $285 on Crisp, because Convot prices by app with seats included, not by workspace.
• 500 AI conversations: Crisp is cheaper in every one-website case. Cove AI at $0.20 per resolved conversation costs more than Crisp’s bundled credits at about $0.056 per automated conversation. The units differ: Crisp counts automated conversations, Convot counts resolved ones, so a Crisp conversation that did not resolve still uses credits.
• Seats on one app: Essentials at $95 covers up to 10 seats. Convot is $99 at 9 seats and $109 at 10, so Crisp is cheaper there.
• One shared workspace: Crisp bills per workspace, not per domain, so three sites can share one workspace for $45 or $95. That is cheaper than Convot, but all three sites then share one inbox, one set of seats and one channel of each type.

What each Crisp plan includes

Each Crisp plan adds a layer of features on the one below it. Essentials is where the help center, extra channels and workflow builder start.

• Crisp Free gives you a website chat widget, a shared inbox, mobile apps, chat SDKs, a contact form and e-commerce integrations with Shopify, WooCommerce, Adobe Commerce and Prestashop, for 2 seats and 100 customer profiles.
• Crisp Mini adds a shared email inbox, Messenger, Telegram, the AI agent with $5 of credits, shortcuts, chat triggers, private notes, a custom email domain and unlimited data retention, for 4 seats.
• Crisp Essentials adds the omnichannel inbox with WhatsApp Business, Instagram, SMS, Line and Viber, the workflow builder and AI chatbot, a knowledge base with a custom domain, live translation, analytics, routing rules, a status page and 2 sub-inboxes, for 10 seats.
• Crisp Plus adds a customer portal and ticketing, white labelling to remove the “We run on Crisp” watermark, 100+ integrations, task automations, enhanced rate limits and advanced analytics, for 20 seats or more, conversation summaries and 5 sub-inboxes.

Which Crisp plan has which feature?

Crisp’s plan comparison table gates several features by plan, as listed on 9 November 2026:

The practical line is Essentials. A team that wants a help center, WhatsApp or live translation needs Essentials at $95 a month, not Mini at $45.

How do Crisp AI credits work?

Crisp includes AI credits in each paid plan instead of charging per resolution: $5 on Mini, $25 on Essentials and $75 on Plus, which Crisp estimates at about 90, 450 and 1,350 automated conversations a month. That works out to roughly $0.056 per automated conversation. The Free plan has no AI credits.

Two things to know. The unit is an automated conversation, not a resolved one, so it is not directly comparable with per-resolution prices such as Intercom Fin from $0.99 per outcome. And Crisp’s pricing page says some features beyond your plan can be bought separately, but it lists no price for extra AI credits, so a team that outgrows its bundle has to ask Crisp what the overage costs.

What does Crisp cost for several apps or websites?

Crisp bills per workspace, and its FAQ describes a workspace as one subscription, tied to a unique identifier and billed per workspace, not per domain. One workspace can connect one of each messaging channel, except email. A team that wants a separate widget and help center per app runs one workspace per app:

Crisp offers 20% off for 3 additional workspaces on Essentials and Plus. The wording is ambiguous. Three Essentials workspaces cost $285 at list. If the 20% applies to the 2nd and 3rd, the total is about $247, and if it applies to all three, about $228. Ask Crisp to confirm how the discount applies to your account.

Discounts, VAT and annual billing

• Multiple workspaces: 20% off for 3 additional workspaces, on Essentials and Plus only.
• Nonprofits and students: 50% off, by request through Crisp’s chat.
• VAT: not included in listed prices. EU businesses can remove it by entering a VAT number. Customers outside the EU are not charged VAT, and consumers inside the EU may be.
• Annual billing: available from the Plans page in the Crisp app after you subscribe, by switching the Monthly button to Yearly. Crisp’s pricing page does not state an annual discount.

Who is Crisp good for, and where does it fall short?

Crisp suits teams that want one inbox across many messaging channels at a flat price per workspace. It is weaker for teams with several products, large seat counts on lower plans, or heavy AI usage. Here are the facts behind both sides.

Where Crisp is a good fit:

• A free plan that works: 2 seats, a chat widget, a shared inbox and a Shopify integration cost nothing, with no card needed.
• Unlimited conversations on every plan: the bill does not move with volume, which suits a team that gets spiky traffic.
• Channel breadth: WhatsApp Business, Instagram, SMS, Line, Viber and phone are all in the Essentials inbox. Convot covers live chat and email.
• 10 seats for $95: a one-product team with a large support group pays no per-seat charge until it passes 10.
• Easy to try: 14 days of every feature with no credit card, plus 50% off for nonprofits and students.
• EU hosting: Crisp lists EU-hosted data and a data processing agreement on every plan.

Where Crisp falls short:

• One workspace per product. A second website with its own inbox and help center is a second subscription, so the bill grows in steps of $45, $95 or $295.
• No listed way to add seats before Plus. The $10 extra agent price appears only in the Plus column, so a 5th person on Mini means $95 on Essentials, and for an 11th on Essentials Crisp lists no price, so ask Crisp or move to Plus at $295.
• Mini has gaps. It has the AI agent but no help center, no workflow builder and no analytics, so a team that needs those prices Essentials.
• AI is a bundle, not a meter. There is no published price for extra credits, and credits count automated conversations, not resolved ones.
• Some features sit on the top plan. The customer portal, ticketing and white labelling are Plus only, at $295.
• One of each channel per workspace, except email, unless you subscribe to higher limits.

Which Crisp plan do you need?

• Free fits a solo founder testing chat on one website, with up to 2 seats and 100 customer profiles.
• Mini fits a small team that wants email and Messenger in the inbox and a little AI, but no help center.
• Essentials fits most support teams on one product: a help center, WhatsApp, live translation, a status page and 10 seats for $95.
• Plus fits larger teams that need ticketing through a customer portal, white labelling or 100+ integrations.

How is Convot priced differently?

Convot prices by app, with seats included, instead of per workspace. Starter is $49 a month for 1 app and 3 seats, Growth is $79 for 2 apps and 7 seats, each extra app is $20 and each extra seat $10. Every app gets its own widget, help center, changelog, roadmap and status page, and all conversations land in one inbox. Convot is free while your product earns under $1,000 MRR, and Cove AI costs $0.20 per resolved conversation on paid plans.

The tables above give the result. Convot is cheaper for more than one app and for 5 to 8 seats on one app, and Crisp is cheaper for one website with up to 4 seats, for 9 to 10 seats on Essentials, for AI volume, and for teams that need WhatsApp, Instagram, SMS, Line or Viber in the inbox. Moving from Crisp to Convot uses a one-click importer that brings your contacts, help center articles and the last 180 days of conversations; the step-by-step Crisp migration guide walks through it. For a feature-by-feature view, see Convot vs Crisp. For other tools, see the best Crisp alternatives, the help desks priced by number of apps and the help desk pricing index. For a tool that bills by conversation volume and an AI meter instead, see the Tidio pricing breakdown with worked monthly bills.

What are the common questions about Crisp pricing?

How much does Crisp cost per month?

Crisp costs $0 on Free, $45 on Mini, $95 on Essentials and $295 on Plus, per workspace a month, as checked on 9 November 2026. The plans include 2, 4, 10 and 20 or more seats. Conversations are unlimited on every plan.

Is Crisp free?

Crisp has a free-forever plan with 2 seats, 100 customer profiles, a website chat widget, a shared inbox and mobile apps, but no AI credits, email inbox, help center or messaging channels such as WhatsApp. Every new account also gets a 14-day trial of all features without a credit card.

Does Crisp charge per agent?

Crisp charges per workspace, not per agent. Each plan includes a set number of seats: 2 on Free, 4 on Mini, 10 on Essentials and 20 or more on Plus. Crisp lists additional agents at $10 a month in the Plus column only, so on Mini and Essentials, confirm with Crisp how to add a seat.

How much does Crisp cost for a team of 5?

A team of 5 on one website pays $95 a month on Crisp Essentials, because Mini includes only 4 seats. Three websites with 5 people each cost $285 at list, or about $228 if the 20% multi-workspace discount applies to all three.

Which Crisp plan includes WhatsApp?

Crisp lists WhatsApp Business, Instagram, SMS, Line and Viber from Essentials, $95 a month per workspace. Email and Messenger start on Mini at $45. The Free plan covers the website chat widget and contact form.

How much do Crisp AI credits cost?

Crisp includes AI credits in its paid plans: $5 on Mini, $25 on Essentials and $75 on Plus, which Crisp estimates at about 90, 450 and 1,350 automated conversations a month, roughly $0.056 each. The Free plan has none, and the pricing page does not list a price for extra credits.

Is there a discount for paying yearly?

Crisp offers yearly payment, which you switch on from the Plans page in the Crisp app after subscribing. Its pricing page does not state a percentage discount for paying yearly, so check the figure in the app before you commit.

What does Crisp cost for several websites?

Crisp bills each workspace separately, and a workspace typically covers one website or app. Three websites on Essentials cost $285 a month at list, or about $228 if Crisp applies its 20% multi-workspace discount to all three. Because Crisp bills per workspace, not per domain, several sites can also share one workspace and its inbox. Convot covers 3 apps and 3 seats for $89 a month, before AI, against $95 if the three sites can share one Crisp Essentials workspace.