Support, Shopify, and shipping.
Field notes on building Convot and helping Shopify app teams win merchants.
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The customer support metrics that matter for Shopify apps
Most support dashboards drown you in numbers. Here are the few customer support metrics that actually predict retention and reviews for a Shopify app.
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Why we built Convot for Shopify app developers
Shopify apps live and die by their App Store rating — and that rating is won or lost in support. Here's why we built a chat platform specifically for app teams.
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How to support Shopify app merchants in any language
Shopify merchants are global, but most app teams only support English. Here's how to offer multilingual customer support without hiring a multilingual team.
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The best Crisp alternatives for Shopify app teams (2026)
Outgrowing Crisp? Here's an honest comparison of the best Crisp alternatives for Shopify app developers — Intercom, Tidio, Chatwoot, and Convot — and how to choose.
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How to get more 5-star reviews for your Shopify app
Your Shopify App Store rating drives installs, ranking, and trust. Here's a practical playbook for earning more 5-star reviews — and why support is the lever that moves it.
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