Freshdesk Pricing (2026): Plans, Add-Ons and What 1, 3 and 5 Agents Pay

Freshdesk costs $19, $55 or $89 per agent a month on Growth, Pro and Enterprise billed annually, or $23, $66 and $107 billed monthly, as checked on Freshworks’ pricing page on 9 November 2026. Three agents on Freshdesk Growth pay $57 a month annually and $69 monthly. Convot costs $49 for the same three seats.

Disclosure: Convot makes a help desk that competes with Freshdesk. Every Freshdesk figure below comes from Freshworks’ pricing page and Freshworks’ help article on plans, and every Convot figure from Convot’s pricing page.

Key takeaways

• Per-agent billing is the model. Freshdesk charges for each agent seat, so headcount drives the bill more than ticket volume: five Growth agents cost $95 a month annually, 20 cost $380.
• Annual billing is about 17% cheaper than monthly. The page toggle says “Save 20% annually”, but the listed rates ($19 against $23, $55 against $66, $89 against $107) work out to about 17% less.
• Freshdesk is cheaper for 1 to 2 agents. At $19 or $38 a month it undercuts Convot Starter at $49. From 3 agents, Convot Starter is cheaper than Freshdesk Growth.
• Freddy AI Agent includes 500 sessions once per account, then costs $49 per 100 sessions, whether or not the AI resolves the question. Freddy AI Copilot is $29 per agent a month annually, or $35 monthly.
• Live chat is a different product. The Freshdesk plans below are email ticketing. Freshdesk Omni adds chat and other channels at $29, $79 and $119 per agent annually.

How much does Freshdesk cost?

Freshdesk charges per agent: Growth is $19, Pro $55 and Enterprise $89 a month on annual billing, with AI sessions, Copilot, day passes, connector tasks and MCP actions sold as add-ons. All prices below were re-checked on 9 November 2026 and match our check of 1 October 2026.

Freshdesk pricing page, screenshot taken 3 October 2026. Prices re-checked on freshworks.com on 9 November 2026, unchanged.

There is no free plan on the pricing page, and every new account gets a 14-day trial with Enterprise features. Freshworks’ help article, last modified 28 January 2026, also describes a free program after the trial: six months for up to two agents, on Freshdesk but not Freshdesk Omni. Confirm it is still offered before you plan around it. Freshworks’ free-versus-paid page says paid plans start at $19 a month with no hidden charges, which holds per agent: the total still depends on how many agents you count.

Freshdesk Omni is the multichannel version, with email, chat, social and a unified inbox. It costs $29, $79 and $119 per agent a month annually, or $35, $95 and $143 monthly. A team that wants live chat inside Freshdesk should price Omni, not the plans above.

What does a real team pay for Freshdesk each month?

A Freshdesk bill is the plan price times paid agents, so we worked it for teams of 1, 3 and 5 on all three plans, billed annually and monthly, and priced the same teams on Convot. A founder who still answers tickets, a developer who helps and a contractor who covers weekends are each a seat.

Assumptions. All prices are list prices per month in US dollars, checked on 9 November 2026, before taxes. Every agent needs a full seat, and no AI is included in this first table. Convot is priced monthly for 1 to 3 seats on Starter at $49 and 5 seats at $69 (Starter plus two $10 seats). Convot lists monthly prices only and offers annual billing by quote, so one column covers the list price.

Source: Freshworks pricing page and Convot pricing page, 9 November 2026. Convot Starter is $49 for 1 app and 3 seats, and extra seats are $10 each.

What the table shows:

• One agent: Freshdesk Growth at $19 or $23 is cheaper than Convot Starter at $49. A solo founder with email tickets only should start there, or on the free program if it is still open.
• Two agents: Freshdesk Growth costs $38 annually or $46 monthly, still under Convot’s $49.
• Three agents: the lines cross. Freshdesk Growth costs $57 annually and $69 monthly, against $49 on Convot Starter.
• Five agents: Freshdesk Growth costs $95 or $115, and Freshdesk Pro $275 or $330. Convot is $69 on Starter, or $79 on Growth with room for 7 seats and 2 apps.
• Monthly billing adds $4 per agent on Freshdesk Growth, $11 on Freshdesk Pro and $18 on Freshdesk Enterprise. Five Enterprise agents pay $90 a month more than on an annual term.

Five agents on Freshdesk Pro ($275 a month, annual) against Convot Growth ($79 for 2 apps and 7 seats), list prices, 9 November 2026. Convot Starter plus 2 extra seats would also fit 5 seats.

When is a day pass cheaper than a seat?

A Freshdesk day pass costs $2 on Growth, $7 on Pro and $12 on Enterprise per pass, so it beats a full annual seat for anyone who works the queue fewer than 10 days a month on Growth or 8 days on Pro. Our arithmetic from the page rates: 9 passes at $2 is $18 against a $19 seat, and 7 passes at $7 is $49 against $55.

That makes day passes a fit for an engineer who helps on release weeks or a contractor who covers a few shifts. A person who answers tickets most weekdays needs a full seat. Pro and Enterprise also include 5,000 external collaborators, who can join a ticket without a seat. Day passes do not cover Freddy AI Copilot, which Freshworks says is not available as a day pass.

What does Freshdesk AI cost?

Freddy AI Agent includes 500 sessions once per account on Growth, Pro and Enterprise, then costs $49 per 100 sessions, about $0.49 each. A session is any interaction between a customer and the AI agent, and an email session is a 72-hour window from the customer’s first email, so a session is not the same as a resolved question.

We worked three monthly AI volumes. The one-time 500 free sessions cover the first months, and the table shows the steady state after they are spent.

Calculation from the Freshworks and Convot pricing pages, 9 November 2026, assuming session packs are bought each month. Freshdesk: seats plus sessions at $0.49 each, plus Copilot at $29 per agent on Pro (annual). Convot: seats plus Cove AI at $0.20 per resolved conversation, assuming every AI conversation resolves, which is the most it can cost for that volume.

Timing matters. The 5-agent Freshdesk Growth team pays $95 in month one, because 400 sessions fit inside the free 500. In month two it pays $242, because 100 free sessions remain and 300 are billed. From month three it pays $291. At 100 sessions a month, the 1-agent team stays free on AI for five months.

Two caveats. Sessions count attempts, so a low resolution rate raises the cost per solved question. And Convot counts resolved conversations at $0.20, so a conversation the AI hands to a person is not billed. Per conversation, Freshdesk’s AI costs more than Cove’s once the free 500 sessions are spent. A 1-agent team at 100 sessions a month still comes out about even ($68 against $69).

What other add-ons does Freshdesk charge for?

Beyond seats and AI, Freshdesk lists three more paid add-ons: Freddy AI Copilot at $29 per agent a month annually ($35 monthly), connector app tasks at $80 per 5,000 tasks, and MCP actions at $15 per 1,000 actions. Day passes are $2, $7 and $12. Copilot is sold on Pro and Enterprise, can be assigned to any number of agents rather than all of them, and includes live translation.

Session packs are valid for your payment cycle, so a team on quarterly billing sees unused sessions expire quarterly. The Freshworks help article says you can pay monthly, quarterly, half-yearly or annually, so the annual and monthly columns above are the two ends of a range.

A useful pricing question: What triggers another charge? Seats, sessions, connector tasks and MCP actions each have their own meter.

Which Freshdesk plan do you need?

Choose by the feature you cannot work without, not by company size. Growth fits a small team with a simple queue. Pro adds the things that make a queue run itself: intelligent routing, multiple SLA policies, a multilingual help desk and custom dashboards. Enterprise adds skill-based routing, a sandbox, audit logs and IP allow lists.

Ask four questions before comparing plan cards:

1. Who replies to customers? These people need full seats.
2. Who only needs to read or join a ticket? Outside parties may fit external collaborators on Pro or Enterprise.
3. Who helps occasionally? Compare day passes against a seat, using the break-even above.
4. Who supports more than one product? A single inbox may be worth more than separate subscriptions.

The help desk pricing index for 2026 puts these prices next to other vendors. Treat every price as time-sensitive. Vendors change plan names, allowances and billing rules, so check the vendor page immediately before purchase.

Where is Freshdesk cheaper, and where is it not?

Freshdesk is cheaper for 1 to 2 agents, for a small AI volume in the first months, and against Zendesk’s chat-capable and AI tiers. It is more expensive than Convot from 3 agents, and its AI meter costs more per conversation than Convot’s once the free 500 sessions are spent. For 1 or 2 agents it can still be the cheaper total, even with a modest AI volume.

Where Freshdesk is the better buy:

• One or two agents. $19 to $46 a month beats $49, and the free program, if still open, beats everything.
• Occasional helpers. Day passes cover part-time agents, and the 5,000 external collaborators on Pro and Enterprise cover outside parties who join a ticket.
• Routing depth and SLAs. Intelligent routing, multiple SLA policies and skill-based routing on Enterprise are things Convot does not match for a large support department.
• Channel breadth. Freshdesk Omni covers email, chat, social and WhatsApp in one unified inbox, and Freshworks sells a wider ecosystem around it.
• Cheaper than Zendesk once you need chat or AI. Entry plans match at $19 a seat. Our Zendesk vs Freshdesk prices both side by side: 8 agents cost $152 on Freshdesk Growth against $440 on Zendesk Suite Team.

Where Freshdesk costs more or falls short for a small software team:

• Every person is a seat. Founders, developers and contractors who reply each add $19 to $89 a month.
• Chat is a separate product. Email ticketing on Growth, Pro and Enterprise lists no live chat widget. Omni adds it at $29 and up per agent.
• AI bills attempts, not outcomes. At 400 sessions a month the steady-state AI bill is $196 on top of seats.
• Pricing does not follow your products. The bill follows seats, not apps, so a team supporting several apps pays for every agent who touches any of them.

Is there a flat-rate alternative to Freshdesk?

Convot, a competing help desk for small software teams, charges one monthly fee for the whole team instead of per agent, starting at $49 for one app and three seats, against $57 a month for three agents on Freshdesk Growth billed annually. Its published structure is Starter at $49 for one app and three seats, Growth at $79 for two apps and seven seats, Pro at $149 for five apps and 12 seats, and Scale at $299 for unlimited apps and 20 seats. Extra seats cost $10 each, and extra apps cost $20 each. It is free while your product earns under $1,000 in monthly revenue.

Convot makes a competing help desk, so this comparison should be read as a pricing and workflow contrast, not as an impartial product ranking.

Where flat pricing helps

The strongest fit is a small software company where support is not isolated to a formal department. A founder may handle escalations. Engineering may answer technical questions. Product may need to review feedback. Those people can all be part of the operating team without turning every occasional helper into a separate per-agent calculation.

Convot also prices by app count. One team can support several apps from one inbox, each with its own live chat widget and help center. That matters to Shopify app developers who run related products and do not want a separate help desk subscription for each.

For Shopify apps, each conversation can show the merchant’s plan, MRR, and past billing information, pulled from the Shopify Partner API. That context puts commercial details beside the support request, so an agent does not need to search another system before deciding how to respond.

Convot also combines live chat, a help center, changelog, scheduling, and a revenue dashboard in one help desk. That can reduce the number of separate subscriptions a small team maintains, but only if those tools match the team’s actual workflow. For broader customer success planning, a resource on best tools for churn reduction may help teams compare adjacent systems.

Convot’s AI agent, Cove, costs $0.20 per resolved conversation. Cove AI hands the conversation to a human when it is not sure. For the feature-by-feature view, see Convot vs Freshdesk, and to test your own mix of seats and products, use the help desk price calculator.

What should you plan before leaving Freshdesk?

Plan the data before the software: active tickets, history, knowledge articles, routing rules, saved replies and the real access list. A help desk migration is a data project before it becomes a software project, because ticket history, customer context, internal notes and agent habits all decide whether the move feels successful.

Convot imports Crisp in one click. A move from Freshdesk, Zendesk or Intercom is different: the founder handles that migration for free with the team. It is not an automatic importer, and that distinction matters when you are planning the work.

Before moving anything, write a short inventory:

• Active tickets: assign an owner and decide which cases stay open during the switch.
• Historical conversations: export the records your team needs for context, audits or customer follow-up.
• Knowledge content: identify articles that should move, be rewritten or be retired.
• Workflows: record routing rules, saved replies, tags, escalation paths and reporting habits.
• Access list: separate core agents from occasional contributors, so the new seat model reflects real work.

Train agents on the new inbox before the cutover, with real examples such as a billing question, a technical escalation and a conversation that needs a human decision. Our roundup of Freshdesk alternatives compares the main options, and Zoho Desk pricing covers another per-agent ladder.

A short history of Freshdesk’s per-agent model

Freshdesk has charged per agent since it launched in 2011; its early Sprout plan cost $9 per agent per month, so five agents paid $45. The original Freshdesk success story shows how early the per-agent structure was built into the product.

Freshdesk’s 2013 lineup also distinguished between annual and monthly billing, and included Estate at $49 monthly, with the first agent free on every plan, according to an archived pricing record that is no longer online, so we could not verify it. What has stayed constant since is the seat as the unit you pay for.

What are the common questions about Freshdesk pricing?

How much does Freshdesk cost per agent?

Freshdesk Growth costs $19, Pro $55 and Enterprise $89 per agent a month billed annually, or $23, $66 and $107 billed monthly, as checked on 9 November 2026. AI sessions, Copilot, day passes and connector tasks are extra.

Does Freshdesk have a free plan?

Freshdesk’s pricing page lists no free plan on 9 November 2026. New accounts get a 14-day trial with Enterprise features, and a Freshworks help article last modified 28 January 2026 describes a free program for two agents for six months, on Freshdesk but not Omni.

How much does Freshdesk AI cost?

Freddy AI Agent includes 500 sessions once per account on every plan, then costs $49 per 100 sessions, about $0.49 each. Freddy AI Copilot costs $29 per agent a month billed annually, or $35 monthly, on Pro and Enterprise.

How much does Freshdesk cost for a team of 5?

Five Freshdesk agents cost $95 a month on Growth, $275 on Pro and $445 on Enterprise billed annually, or $115, $330 and $535 billed monthly, before add-ons. With 400 AI sessions a month, five Freshdesk Growth agents cost about $291 annually once the free sessions are spent.

Can part-time staff use Freshdesk without a full seat?

Day passes give an occasional agent access for $2, $7 or $12 per pass depending on the plan. They beat a full annual seat for anyone who works fewer than 10 days a month on Growth or 8 on Pro, and Pro and Enterprise include up to 5,000 external collaborators.

Is Freshdesk cheaper than Convot?

Freshdesk is cheaper for 1 to 2 agents, at $19 to $46 a month against Convot Starter at $49. At 3 agents Convot is cheaper, $49 against $57 on Freshdesk Growth billed annually, and Convot’s Starter includes live chat and a help center for 1 app.

Does Freshdesk include live chat?

Freshdesk’s Growth, Pro and Enterprise plans list email ticketing, a customer portal and a knowledge base, with no live chat widget. Freshdesk Omni adds chat and other channels from $29 per agent a month billed annually.

If your support team includes founders, developers or contractors who only join selected conversations, compare the per-agent Freshdesk bill with Convot’s whole-team plans and multi-app inbox. Visit Convot to review the pricing and see whether its migration support fits your move.

Written by Tarang Agarwal, founder of Convot, a help desk for small software teams. Freshdesk prices checked on Freshworks’ pricing page, 9 November 2026.